No answer at the Call Centre for the past 4 hours

I have been trying to get through to the call center since 7am this morning. I've tried on countless occasions to get through as i urgently require assistance with something that is not available on self service.<br> Since my first call at 7 this morning, the IVR states that they are experiencing high call volumes???? Really at 7am?<br> This has been a problem for a long time already, i've been experiencing this problem almost every month.<br> They make you hold for a few minutes, listen to that voice recording and then the call gets cut off. This is pathetic service MTN, when will you fix your issues at the call centre?????? This is the first point of contact for your clients and i have to say that it leaves much to be desired. maybe it's time to move to another service provider, Cell C doesn't look so bad at this point when i compare all my past experiences with MTN...just unacceptable