NH
Nicole H
1 reviews | Active since Feb 2012
06 May 2015, 07:47
No answer at customer care
I have posted before that i couldn't get through to customer care. I have at that time after numerous attempts gotten through and spoken to someone regarding my account. The problem was that i have been charged more for my account and it was explained that it was because the promotion sms' has been charged for and it will be credited to my account. My account was billed but nothing was credited. This is the 2nd time this is happening and is really inconvenient as then everytime i have to phone as i can't always get to a branch but i can't get through. Please can someone contact me urgently.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
16 May 2015, 13:23Hello nickysaint,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The billing team have reconciled your account and the credit has been processed to your account on the 14-05-2015 of R14.99.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The billing team have reconciled your account and the credit has been processed to your account on the 14-05-2015 of R14.99.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
MTN South Africa's reply16 May 2015, 13:23
Official
Hello nickysaint,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The billing team have reconciled your account and the credit has been processed to your account on the 14-05-2015 of R14.99.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The billing team have reconciled your account and the credit has been processed to your account on the 14-05-2015 of R14.99.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***