LM
Liso M
1 reviews | Active since Aug 2013
25 Nov 2015, 15:08
No answer at call centre
I have logged 2 claims for a phone insured with mtn insurance and have not received any feedback, nor a reference number for 10 days now. I am sitting without a phone for just as long! Funny how when a debit faulted for some reason it's not even 10 hours until you get a call threatening cancellation. It seems this is the trend at mtn....POOR SERVICE ALL THE TIME!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Nov 2015, 09:59Hello Liyabonaa,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply26 Nov 2015, 09:59
Official
Hello Liyabonaa,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***