AI
Alberta I
1 reviews | Active since Jul 2015
10 Jul 2015, 15:46
No answer at call centre
I have signed a contract for a new device 27 June 2015 and my payment should have come off my account on 1 July 2015. The payment did not go off (although sufficient funds in the account) and my service was suspended as a result(or so I assume). I have been trying to contact the call centre on a daily basis to enquire about what has happened but the call centre has not answered my call. I have waited for a response for 40mins at a time. I am ultimately stuck with a device I cannot use and with no one who can assist!!!!
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MTN South Africa's replyOfficial
10 Jul 2015, 16:25Hello albertaRum123,
We apologise for the inconvenience caused and hope this issue will be resolved soonest.
I have forwarded your complaint to the credit management department and I am sure one of our representatives will be in contact with you soon/.
Kind regards,
Larissa Meacher
Complaints Management Team
We apologise for the inconvenience caused and hope this issue will be resolved soonest.
I have forwarded your complaint to the credit management department and I am sure one of our representatives will be in contact with you soon/.
Kind regards,
Larissa Meacher
Complaints Management Team
Best regards,
MTN South Africa's reply10 Jul 2015, 16:25
Official
Hello albertaRum123,
We apologise for the inconvenience caused and hope this issue will be resolved soonest.
I have forwarded your complaint to the credit management department and I am sure one of our representatives will be in contact with you soon/.
Kind regards,
Larissa Meacher
Complaints Management Team
We apologise for the inconvenience caused and hope this issue will be resolved soonest.
I have forwarded your complaint to the credit management department and I am sure one of our representatives will be in contact with you soon/.
Kind regards,
Larissa Meacher
Complaints Management Team
Best regards,