No Answer at Call Centre
<p>Tried call centre 4 times this afternoon to speak to a support agent. Follow the many voice prompts to get to the option to speak to a consultant and after being told you are being transferred the call gets terminated. No callback function and no way for me to sort out my problem apart from going to an MTN shop. </p>
Good day Jan-Otto
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that we have raised this matter with the contact centre management as well as the technical support team for urgent and prompt investigation.
Thank you once again for bringing this mater to our attention.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Jan-Otto
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that we have raised this matter with the contact centre management as well as the technical support team for urgent and prompt investigation.
Thank you once again for bringing this mater to our attention.
Kind Regards,
Tshepo M
REQ:***
Best regards,