SJ
Shahdia J
1 reviews | Active since Mar 2009
17 Jun 2015, 17:45
NO ANSWER AT ANY NUMBER
I have tried ***, ***, 083173, either the number doesn't exist or no one answers EVER. <br> I was held up last Thursday, and I just need to report my phone to get an ITC number so that I can report it to the police who need that number. I need a case number to send to my insurance. And I need the phone blacklisted so the guys who held me up can not use or sell my phone.<br> I tried going into Sandton City branch where i was told to call 173. And was told they will eventually answer. Really. They NEVER ANSWER.<br>
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Replies (1)
MTN South Africa's replyOfficial
22 Jun 2015, 14:21Hello shadz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the IMEI number and the phone number that was in use when your phone was ****** so we can blacklist the handset for you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the IMEI number and the phone number that was in use when your phone was ****** so we can blacklist the handset for you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 14:21
Official
Hello shadz,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the IMEI number and the phone number that was in use when your phone was ****** so we can blacklist the handset for you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide us with the IMEI number and the phone number that was in use when your phone was ****** so we can blacklist the handset for you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,