1 reviews | Active since Feb 2015
NO ANSWER AT ACCOUNTS DEPARTMENT
Good day,<br> <br> Can you please assist is me in getting someone to phone me back relating my account issue. I tried 6 times to phone *** and *** and simply can not hold on to speak to a consultant each time for 30min or more and not get any answer, I also do not have the time to drive to a store when I have a query, the stores can not sent statements from their systems! Where does this leave me? <br> This is very bad service, I wish Nashua never closed. I am strongly considering to move to Vodacom when upgrading this year.<br> <br> I my contract is top-up 500 and gets paid every month with a debit order of R848.99.<br> Why is the amount this month R907.99 and what is the credit limit of R1103.69???<br> I get airtime and data each month - I don't have minutes.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
The bill was R907.99 because there was a 250MB recurring bundle loaded on the line.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
The bill was R907.99 because there was a 250MB recurring bundle loaded on the line.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act. This determines the maximum amount that a creditor will be allowed to borrow.
Thank you
Wenzile Masina
REQ:***