HW
Heather W
1 reviews | Active since Mar 2015
03 Mar 2015, 10:00
No Answer and then get cut off over and over ....
Tried to call MTN 808 number for a couple of days. Hold on as consultants are busy and then get cut off after 20 minutes 30 minutes etc of holding on. Just upgraded my contract and my husband cant use his phone. After you upgrade there is no support from MTN - they have what they want I guess - pity the consumer cant get service. Please can someone from MTN connect the sim card so my husband can use his phone.
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2015, 09:43Hello HTWhiteley,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we have refreshed your account. Please reboot your handset and contact us should you still be unable to access the service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we have refreshed your account. Please reboot your handset and contact us should you still be unable to access the service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 Mar 2015, 09:43
Official
Hello HTWhiteley,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we have refreshed your account. Please reboot your handset and contact us should you still be unable to access the service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, we have refreshed your account. Please reboot your handset and contact us should you still be unable to access the service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***