1 reviews | Active since Feb 2010
NO ANSWER AND TERRIBLE SERVICE
I called MTN call centre yesterday and no answer after 1hr and 30 mins of waiting and listening to that lady and that irritating tune, just for them to cut my line. My phone line was suspended again because of credit limit for about the 6th time. I called MTN about 2 months ago about changing my contract and billing date (which is in the middle of the month) and very confusing to work out. Spoke with 3 agents during this time asking that they change my contract just to find out that none of them actually did it . <br> My wife has also some issues with her phone that MTN refuses to fix and blames phone provider Blackberry. Currently she had to buy a samsung phone because of this and yet she is paying for a contract and for a blackberry phone. I dont care who the phone supplier is, but my wife has a contract with MTN and its for them sort out. Now they say she needs to pay in over R1000 to fix the phone. The phone is not even over 3 months old.<br> <br> I can guarantee this now, MY WIFE AND I will be leaving MTN after contract expires and never join them again. I will be mentioning this to colleagues, family and friends on how expensive and terrible the service is. <br> <br> MTN dont bother call me...
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there are technical problems experienced in some of our call centre resulting in long holding time or at times calls being dropped. Please bear with us.
Our system shows that your number has been unsuspended and it is currently active.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that there are technical problems experienced in some of our call centre resulting in long holding time or at times calls being dropped. Please bear with us.
Our system shows that your number has been unsuspended and it is currently active.
MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
