1 reviews | Active since Oct 2017
No answer and no helpful service at the branch
Ive been to the MTN mutual park branch twice with regards to a cancellation and was told that they cannot assist me, I would need to contact the 808 number. I have contacted this number several times and have been hanging on the line for 30 minutes or more.
I went back to the branch and told them that I cannot get hold of anyone on that number and was told that they cannot assist me, I should just try again. Until today I have had no luck with this number and nobody can assist me with my cancellation request.
I have emailed retention department on the 3rd of October and to date have had no response.
This is extremely bad service and I am very disappointed in how this is being handled.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the service lapse.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the service lapse.
The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team