JR
Jason R
1 reviews | Active since Oct 2014
28 Jul 2015, 12:16
NO answer and no Feedback
To anybody at MTN <br> <br> I have been trying for a month to get clarity on an account i received, Still no feedback your call centre 808 no keeps cutting off <br> <br> Your social media is obviosly an automated response as nobody there gets back to you <br> <br> This is a disgrace <br>
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Replies (1)
MTN South Africa's replyOfficial
07 Aug 2015, 14:06Hello RudolphJ ,
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that our validations team responded on the initial escalation done and the data was validated to be correct and valid. Please see the comments from the e-mail that was sent directly to yourself on 29th of July 2015:
Please find attached copy of the Call Data Records for data usage.
Please find calculation below.
Invoice 2015-07-01 Total data used: 7109.35 MB
7109.35 MB -1350 MB (monthly allocation)
5759.35 MB X R0.87(out of bundle rate excl vat)
R5010.63(excl vat)
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that our validations team responded on the initial escalation done and the data was validated to be correct and valid. Please see the comments from the e-mail that was sent directly to yourself on 29th of July 2015:
Please find attached copy of the Call Data Records for data usage.
Please find calculation below.
Invoice 2015-07-01 Total data used: 7109.35 MB
7109.35 MB -1350 MB (monthly allocation)
5759.35 MB X R0.87(out of bundle rate excl vat)
R5010.63(excl vat)
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply07 Aug 2015, 14:06
Official
Hello RudolphJ ,
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that our validations team responded on the initial escalation done and the data was validated to be correct and valid. Please see the comments from the e-mail that was sent directly to yourself on 29th of July 2015:
Please find attached copy of the Call Data Records for data usage.
Please find calculation below.
Invoice 2015-07-01 Total data used: 7109.35 MB
7109.35 MB -1350 MB (monthly allocation)
5759.35 MB X R0.87(out of bundle rate excl vat)
R5010.63(excl vat)
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that our validations team responded on the initial escalation done and the data was validated to be correct and valid. Please see the comments from the e-mail that was sent directly to yourself on 29th of July 2015:
Please find attached copy of the Call Data Records for data usage.
Please find calculation below.
Invoice 2015-07-01 Total data used: 7109.35 MB
7109.35 MB -1350 MB (monthly allocation)
5759.35 MB X R0.87(out of bundle rate excl vat)
R5010.63(excl vat)
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,