cG
christiaan G

1 reviews | Active since Aug 2015

21 Sept 2015, 13:13

No Answer

Good day,<br> <br> My contracts have been suspended since Sunday 13th of Sept.<br> Although both my contracts/accounts are up to date, as far I am aware.<br> <br> I have been calling the 808 number for days in a row now, and I have tried calling all the other number listed for MTN, but either the system says that my number is not valid or no one answers the phone...<br> <br> I am struggling to get service, If there is money outstanding, I can pay it, it is not a problem for me...<br> But I first need to know what is going on & get hold of someone before I can do anything..<br> <br> If you could please respond, or give me an alternative number as to where I can get service or speak to an actual person & not a machine,<br> It would be much appreciated!<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Sept 2015, 16:10
Official
Hello christo09,

We do apologize for the breakdown in service and for any inconvenience caused.

We've perused your account and see that you've been assisted by Sibongile Zwane and Caylin Julius.

We can confirm that both lines were reconnected and the payment arrangement has been set for payment on the 1st of October 2015.

Once again we do apologize for any inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,