GL
Gareth L
1 reviews | Active since Jul 2015
15 Jul 2015, 13:24
No answer
I have been phoning the call centre since Monday 13th July to date . Nobody picks up the phone as I just keep holding on and on and on . <br> <br> My phone does not allow me to dial 100 to hear my voice messages as it asks for a password . I have never had this problem before and cannot retrieve my business messages . <br> <br> The signal is very bad with all 4 my handsets and after complaining timeously still nothing has changed or improved . <br> <br> Can somebody assist as I AM PAYING FOR THIS SERVICE AND IT IS VERY BAD CUSTOMER SERVICE.
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Replies (1)
MTN South Africa's replyOfficial
30 Jul 2015, 10:00Hello gary@24,
Thank you for your post.
I have rest your password to 1234. Please dial 100 and follow the prompts, it will also give you an option to remove the password request.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections):
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post.
I have rest your password to 1234. Please dial 100 and follow the prompts, it will also give you an option to remove the password request.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections):
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
MTN South Africa's reply30 Jul 2015, 10:00
Official
Hello gary@24,
Thank you for your post.
I have rest your password to 1234. Please dial 100 and follow the prompts, it will also give you an option to remove the password request.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections):
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***
Thank you for your post.
I have rest your password to 1234. Please dial 100 and follow the prompts, it will also give you an option to remove the password request.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections):
We would like to assure you that we are actively working to improve our service levels.
Regards
Winnie
REQ:***