EC
Etienne C
1 reviews | Active since Jul 2015
03 Jul 2015, 09:37
No Answer 808 / Over Billed on Data Charges
MTN's service is absolutely appalling. I have wasted more than a hour and a half waiting for a calls to be answered at the 808 centre and . . . nothing.<br> <br> I have been over billed on data charges where, historically, it can clearly be seen that I have never used that much data. The call centre agent I spoke to said to expect an itemised data usage bill within 5 working days. Has it been received?. No.<br> <br> The striking employees of MTN should not be our problem. We are in an age of sophisticated technology. The basic automated services are tedious to listen through. <br> <br> Any suggestions of any cell service provider that would be better?. Is there such a thing?.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
16 Jul 2015, 16:22Hello EC1983,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the ITB report was sent but the delivery thereof might have failed. We've now requested the report to be manually retrieved from our system and then be sent to you on the e-mail address (@cuberoute.co.za) registered on our system.
The reference number for the request is REQ:***.
Regard
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the ITB report was sent but the delivery thereof might have failed. We've now requested the report to be manually retrieved from our system and then be sent to you on the e-mail address (@cuberoute.co.za) registered on our system.
The reference number for the request is REQ:***.
Regard
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply16 Jul 2015, 16:22
Official
Hello EC1983,
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the ITB report was sent but the delivery thereof might have failed. We've now requested the report to be manually retrieved from our system and then be sent to you on the e-mail address (@cuberoute.co.za) registered on our system.
The reference number for the request is REQ:***.
Regard
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response to your post.
We've perused your account and see that the ITB report was sent but the delivery thereof might have failed. We've now requested the report to be manually retrieved from our system and then be sent to you on the e-mail address (@cuberoute.co.za) registered on our system.
The reference number for the request is REQ:***.
Regard
Tim
MTN Complaints Management Team: REQ:***
