MH
Marvin H
1 reviews | Active since May 2015
29 Jun 2015, 09:11
No answer
This is my second complaint within a space of 1 month!! I have been trying to get hold of the Customer Service Centre since Friday 26 June 2015 to no avail! I probably spent over 2 hours holding and each time I get cut of. All I want to do is to convert my contract to prepaid! I am really annoyed by the service and would like a better explanation this time other than \we are experiencing technical problems"<br> Thank you"""
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Jul 2015, 14:36Hello Marvs1987,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. According to our records the line only comes to term on the 2016-01-31. Any prior cancellation will generate a penalty fee towards the account.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. According to our records the line only comes to term on the 2016-01-31. Any prior cancellation will generate a penalty fee towards the account.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Best regards,
MTN South Africa's reply12 Jul 2015, 14:36
Official
Hello Marvs1987,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. According to our records the line only comes to term on the 2016-01-31. Any prior cancellation will generate a penalty fee towards the account.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
This is definitely not the way we wish to treat our valued customers. According to our records the line only comes to term on the 2016-01-31. Any prior cancellation will generate a penalty fee towards the account.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Best regards,