BV
Bianca V
1 reviews | Active since Nov 2013
23 Jun 2015, 08:15
No answer?!
I understand MTN is on strike, but you guys still have customers...<br> I need to cancel my contract which is due for an upgrade. I go into the store and they say I must do it through the call centre. I have been trying on and off for over a week now. I wait about 12-15 minutes to talk to a consultant and then the phone goes dead.<br> <br> You will lose customers like this. <br> Please can someone point me in the right direction?
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MTN South Africa's replyOfficial
04 Jul 2015, 13:58Hello BVil,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, since the contract is in your mothers' name. Please request her to send me the request and I will gladly assist her.
Kindly note that if she is still in contract period, she will be required to give 30 days' notice. If she wishes to have the number on prepaid, she needs to state that on the request as well.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, since the contract is in your mothers' name. Please request her to send me the request and I will gladly assist her.
Kindly note that if she is still in contract period, she will be required to give 30 days' notice. If she wishes to have the number on prepaid, she needs to state that on the request as well.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Jul 2015, 13:58
Official
Hello BVil,
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, since the contract is in your mothers' name. Please request her to send me the request and I will gladly assist her.
Kindly note that if she is still in contract period, she will be required to give 30 days' notice. If she wishes to have the number on prepaid, she needs to state that on the request as well.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, since the contract is in your mothers' name. Please request her to send me the request and I will gladly assist her.
Kindly note that if she is still in contract period, she will be required to give 30 days' notice. If she wishes to have the number on prepaid, she needs to state that on the request as well.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,