YN
Yolandi N
1 reviews | Active since Jun 2015
10 Jun 2015, 15:16
NO ANSWER
I Will NEVER use MTN again.<br> <br> On the 29.10.2014 I paid my MTN account in full.<br> <br> On the 28.01.2015 I requested a paid up letter, to which the operator (Sibongile Zwane) whom I spoke to advised that they to not provide paid up letters but can assist in sending me a statement as proof that I do not owe MTN anything.<br> <br> Then upon querying again to MTN about a paid up letter/statement MTN all of a sudden wants to charge me extra amounts on my account which has not been active since 2013.<br> <br> Trying to get hold of the Legal Department is a total waste of my time as not one answers the phone and you hold on for like 20 to 30 minutes. And to email MTN Accounts/Legal department is also a waste of time as no one gets back to you at all.<br> <br> This is absolutely ridiculous.<br> <br>
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MTN South Africa's replyOfficial
12 Jun 2015, 10:00Hello Capita,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your request has been forwarded to the Legal department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your request has been forwarded to the Legal department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 10:00
Official
Hello Capita,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your request has been forwarded to the Legal department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your request has been forwarded to the Legal department who will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Best regards,