SR
Sharon R
1 reviews | Active since May 2015
05 May 2015, 14:12
NO ANSWER
Its been two weeks trying to get a hold of the 808 contract department at Mtn no response you hang on for two minutes the call gets disconnected this is really not on! there could be a ********** activity happening on my account and my opt details are been sent to that number what then .what do we to get through that call Centre really ayonned and not a happy customer right.<br>
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Replies (1)
MTN South Africa's replyOfficial
16 May 2015, 08:59Hello Sharon1030,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our records it does reflect that the call centre agent has contacted your with regards to your query.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our records it does reflect that the call centre agent has contacted your with regards to your query.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply16 May 2015, 08:59
Official
Hello Sharon1030,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our records it does reflect that the call centre agent has contacted your with regards to your query.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
As per our records it does reflect that the call centre agent has contacted your with regards to your query.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Regards,
Bronwyn
REQ:***
Best regards,