SV
Shaun V
1 reviews | Active since Feb 2012
24 Apr 2015, 09:47
No answer
I have been calling MTN for 3 days now trying to cancel a data line and each time held on for more than an hour but no answer not even 1 person. Do they have a mass call centre strike or what?
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Replies (1)
MTN South Africa's replyOfficial
11 May 2015, 11:57Hello shaun.m.vermaak,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
The matter has been escalated to the cancellation's management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
The matter has been escalated to the cancellation's management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply11 May 2015, 11:57
Official
Hello shaun.m.vermaak,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
The matter has been escalated to the cancellation's management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
The matter has been escalated to the cancellation's management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,