MS
Marizaan S
1 reviews | Active since Apr 2015
17 Apr 2015, 15:07
No answer
How is this possible to get a high volume of calls each time I phone!! From 7:30 I have been trying to get through and all that happens is \sorry we are experience a high call volume"and then they disconnect me! How am I suppose to get through and sort out my problem if this happens all the time!!! This is the 4th time in 2 months that this is happening!!!"""
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MTN South Africa's replyOfficial
02 May 2015, 13:16Hello MarizaanS93,
Thank you for posting.
Please accept our apologies for the delayed response and the inconvenience this may have caused, rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Therefore the matter has been escalated to the relevant management team.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and the inconvenience this may have caused, rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Therefore the matter has been escalated to the relevant management team.
Regards,
Lawrence
REQ: ***
Best regards,
MTN South Africa's reply02 May 2015, 13:16
Official
Hello MarizaanS93,
Thank you for posting.
Please accept our apologies for the delayed response and the inconvenience this may have caused, rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Therefore the matter has been escalated to the relevant management team.
Regards,
Lawrence
REQ: ***
Thank you for posting.
Please accept our apologies for the delayed response and the inconvenience this may have caused, rest assured it was not our intention to dissatisfy you in any way.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Therefore the matter has been escalated to the relevant management team.
Regards,
Lawrence
REQ: ***
Best regards,