1 reviews | Active since May 2015
No answer
In September 2017 ***** was committed on my name where 2 contracts were give to unknown people. (I dont even use MTN). Till to date I have not received my money back which is well over R1600. The agent will always find out what is going on and will let me know, but no response. I did not give consent for this two contracts and I want my money back.
Dear Tiaan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for the inconvenience that was caused during the investigation of the ***** case.
The matter has been resolved as *****, the accounts have been closed and the lines deactivated. We have escalated the matter to management to process a journal for the cost implication and Refund you the cash that was debited. This process once the journal is processed may take up to 7 working days.
We hope that this addresses your concerns.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Tiaan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for the inconvenience that was caused during the investigation of the ***** case.
The matter has been resolved as *****, the accounts have been closed and the lines deactivated. We have escalated the matter to management to process a journal for the cost implication and Refund you the cash that was debited. This process once the journal is processed may take up to 7 working days.
We hope that this addresses your concerns.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,