BW
Belinda W
1 reviews | Active since Jan 2018
03 Jan 2018, 15:44
No answer
Is there anyone who actually mans the call centre # 808? I have called it atleast 10times and nobody answers it,or after selecting the options,it gets cut off. Iam trying to submit notice for cancellation of my contract as I definitely wont be renewing it. When I went into a branch at Waterfall Mall, I was told they cant help me, I must just keep calling 808. The gentlemen even said \I know you can wait over an hour
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MTN South Africa's replyOfficial
04 Jan 2018, 13:09Good day Belinda,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply04 Jan 2018, 13:09
Official
Good day Belinda,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,