SN
Simon N
1 reviews | Active since Feb 2013
05 Mar 2015, 17:05
No Ansnwer
Ive been trying to get through to mtn contracts (808) for three days in a row now, what really upsets me the most after 15 minutes of holding the phone just cuts out I really need to make arrangements to do payments on my account , is there a number I can call? Proper land line maybe? This is really frustrating
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MTN South Africa's replyOfficial
10 Mar 2015, 12:30Hello dougmaniac69,
We sincerely apologize for the delayed response and we are sorry to have disappointed you with our service. We can assure you that it is not our intention to dissatisfy our customers.
We see that your account is current and your payment is reflecting. You may also contact our switchboard number ***) and ask for our Credit management department for assistance with payment arrangements going forward.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
We sincerely apologize for the delayed response and we are sorry to have disappointed you with our service. We can assure you that it is not our intention to dissatisfy our customers.
We see that your account is current and your payment is reflecting. You may also contact our switchboard number ***) and ask for our Credit management department for assistance with payment arrangements going forward.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
MTN South Africa's reply10 Mar 2015, 12:30
Official
Hello dougmaniac69,
We sincerely apologize for the delayed response and we are sorry to have disappointed you with our service. We can assure you that it is not our intention to dissatisfy our customers.
We see that your account is current and your payment is reflecting. You may also contact our switchboard number ***) and ask for our Credit management department for assistance with payment arrangements going forward.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
We sincerely apologize for the delayed response and we are sorry to have disappointed you with our service. We can assure you that it is not our intention to dissatisfy our customers.
We see that your account is current and your payment is reflecting. You may also contact our switchboard number ***) and ask for our Credit management department for assistance with payment arrangements going forward.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,