1 reviews | Active since Oct 2009
No aitime TWO MONTHS after upgrading contract !!
MTN SP contract upgrades 20/12/15 to MTN MyChoice +M. This is supposed to be monthly 350 mins, 350 SMS and 5GB of data.<br> After SEVERAL CALLS, including insisting to speak to supervisor / management, still MTN is not able to deliver on their contractual conditions.<br> They simply do not credit the minutes, SMS or data, even though we receive an SMS from them saying that it has been credited!<br> We are TIRED now of hearing LIES! Each time the call centre tries a different story of crediting time being midnight on the 20th, then the 21st, then it is said that the problem is solved, but it takes Technical Department THREE WORKING DAYS to actually activate. ALL LIES!!!!<br> HOW DIFFICULT CAN IT BE ?!?!?!?!?!?!?!
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We have now perused the account and we see that the package was loaded as a standard package with no data & SMS. There has been no provisioning loaded due to this reason.
Kindly can we request that you send us a copy of your contract that you've signed in store in order for us to get our Billing Support Application Team to rectify the account/package. This can be sent to fax number *** and mark it attention Tim.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We have now perused the account and we see that the package was loaded as a standard package with no data & SMS. There has been no provisioning loaded due to this reason.
Kindly can we request that you send us a copy of your contract that you've signed in store in order for us to get our Billing Support Application Team to rectify the account/package. This can be sent to fax number *** and mark it attention Tim.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***