No airtime or data...really!?!
Why does MTN keep telling me I have run out of data and airtime? Meanwhile airtime balance is over R100 and Data at 139MB??
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that you have 53.83 Airtime and 91.87 Internet MB left.
Please be advised that the airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears.
Please contact the prepaid department for online assistance, 135 from any prepaid number.
Kind Regarfds,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We do pick up that you have 53.83 Airtime and 91.87 Internet MB left.
Please be advised that the airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears.
Please contact the prepaid department for online assistance, 135 from any prepaid number.
Kind Regarfds,
Alice van der Merwe
Complaints Analyst
Best regards,