MA
Mandi A
1 reviews | Active since Sept 2015
29 Sept 2015, 09:19
NO AIRTIME OR DATA
On the 21st of every month I receive my airtime and data from MTN. This month as usual I checked on the morning of the 21st and my data and airtime was loaded. My battery died and for the rest of the day my phone was off. At about 15h00 I charged my phone, went onto facebook and WhatsApp for a few minutes (about 15) and then logged off again and switched off my mobile data. At 16h15 I logged on again and then that irritating message from MTN appeared \YELLO ...."! I was shocked and then checked my balance. Suddenly I had NO AIRTIME and NO DATA. This meant for the few minutes that I was on my phone during the day I used up R110 and 465MB of data. I immediately phoned the Customer service. They sent me from Pillar to post and still today I have no clear answer as to what happened to my airtime/ data. I have been calling everyday with no success. On 22 September 2015 the lady said to me that she would be sending through and request for a report and it would take between 48 - 72 hours to reach me. This morning I phoned again and only then did the other consultant inform me that they refer to working hours which means that 48 hours = 6 days and not 2. WHAT A LAUGHING MATTER!!!"""
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MTN South Africa's replyOfficial
30 Sept 2015, 08:39Hello Mandi2428,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per our systems your data bundles and airtime show that they were depleted on default browser and social networks please contact *** to be assisted with closing back ground data also go to Settings > Privacy > Diagnostic & Usage > Select Don't Send.
Warkm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per our systems your data bundles and airtime show that they were depleted on default browser and social networks please contact *** to be assisted with closing back ground data also go to Settings > Privacy > Diagnostic & Usage > Select Don't Send.
Warkm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply30 Sept 2015, 08:39
Official
Hello Mandi2428,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per our systems your data bundles and airtime show that they were depleted on default browser and social networks please contact *** to be assisted with closing back ground data also go to Settings > Privacy > Diagnostic & Usage > Select Don't Send.
Warkm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that as per our systems your data bundles and airtime show that they were depleted on default browser and social networks please contact *** to be assisted with closing back ground data also go to Settings > Privacy > Diagnostic & Usage > Select Don't Send.
Warkm Regards
Nompumelelo
REQ:***
Best regards,