AO
Anne O
1 reviews | Active since Sept 2010
24 Mar 2015, 12:42
no airtime/data/sms received whilst overseas
Good day. From Dec 30, 2014 till 1st March 2015 I have been in Holland. My Account no. is A***. Upon querying this issue with MTN they claimed that all airtime/data/sms were \sent"to my cell phone. According to MTN I have probably been using my SA SIM overseas. which I have not"
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MTN South Africa's replyOfficial
30 Mar 2015, 11:24Hello ouwehand,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your monthly airtime, sms's an data bundle has been allocated to your number each month.
I have tried calling you today so that we can forward you a copy of the itemized billing without any luck.
Please contact our offices for a copy of the itemised billing, this will give you a list of all numbers dialled from the sim card that was given to you with the contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your monthly airtime, sms's an data bundle has been allocated to your number each month.
I have tried calling you today so that we can forward you a copy of the itemized billing without any luck.
Please contact our offices for a copy of the itemised billing, this will give you a list of all numbers dialled from the sim card that was given to you with the contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply30 Mar 2015, 11:24
Official
Hello ouwehand,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your monthly airtime, sms's an data bundle has been allocated to your number each month.
I have tried calling you today so that we can forward you a copy of the itemized billing without any luck.
Please contact our offices for a copy of the itemised billing, this will give you a list of all numbers dialled from the sim card that was given to you with the contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your monthly airtime, sms's an data bundle has been allocated to your number each month.
I have tried calling you today so that we can forward you a copy of the itemized billing without any luck.
Please contact our offices for a copy of the itemised billing, this will give you a list of all numbers dialled from the sim card that was given to you with the contract.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***