No airtime/ data loaded, rude call centre agent

-On the 20th of September I did not receive my monthly airtime and data as per my contract.<br> - On the 30th of September, my debit order went off as per usual however STILL NO AIRTIME and DATA loaded<br> - On the 6th Oct, I called the call centre agent - ref *** only to have to deal with an extremely rude and condensending lady.<br> <br> My issues:<br> <br> 1: I did not receive my airtime and data and this lady insists that I did(according to the systems) - I then insisted that she has a look at my records and she will clearly see my balance on the 20th /21st does not reflect that I received my airtime.<br> Furthermore, she tells me it will take 7 working days for an investigation, not being congnisant of the fact that its already been two weeks late - no apology or understanding!!!!<br> <br> 2: My number is on contract, however she says it is picking up as prepaid. Whos fault is that, MTN !!!!! However she has the nerve to tell me to go to a store to get it sorted whilst I had upgraded my contract via MTN Online<br> <br> I need my airtime to be sorted as well as my number. If MTN is so quick to debit my account, then I refuse to wait working days.<br> <br> Can this issue be solved as a matter of urgency<br>