No airtime but money debited from bank account

<p>On the 1st of September evening, I bought airtime for R30 (mtn) via cellphone banking, the money got debited from my account but I didn't receive the airtime. I called mtn customer service to inquire about it but the guy I spoke to told me that from his side nothing reflects and that the money should reverse into my account but now it's the 4th of September and I still haven't received my airtime and the money didn't reverse. This evening I called their customer service again and the guy hung up on me..if this is how mtn treats its pre-paid customers then I shall port to another network. I want my money back or they should give me that airtime. This is really unfair, I'm unhappy about this. </p>