MB
Martin B
1 reviews | Active since Dec 2010
13 Nov 2015, 12:19
No airtime allowance...
For the last two months i have not recieved my airtime allowance for the last two months. i have queried it twice now to no avail. The first time i phoned on the ... i was promised it would be escaleted ont the10/16 and i would recieve a complimenatry 1 gig data free... which i havent recieved... i phoned a second time on the 26/10 quering the same again. Till today i havent recieved any airtime, sms or data. Your service is really really bad. i think my refence is ***
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MTN South Africa's replyOfficial
16 Nov 2015, 09:46Hello Marujansen,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
As per the technical support team you have received the data. The system reflect on the 14th of September at 1:19 you have received 100MB and promo data 55MB
Then on the 14th of October at 2:26 you have received the 100MB and 55MB promo data.
The notes state that you have called in on the 10-10-2015 and requested for 1GB to be loaded on line *** the system reflect that this has not pulled through on the system the account will be credited for this charge.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
As per the technical support team you have received the data. The system reflect on the 14th of September at 1:19 you have received 100MB and promo data 55MB
Then on the 14th of October at 2:26 you have received the 100MB and 55MB promo data.
The notes state that you have called in on the 10-10-2015 and requested for 1GB to be loaded on line *** the system reflect that this has not pulled through on the system the account will be credited for this charge.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply16 Nov 2015, 09:46
Official
Hello Marujansen,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
As per the technical support team you have received the data. The system reflect on the 14th of September at 1:19 you have received 100MB and promo data 55MB
Then on the 14th of October at 2:26 you have received the 100MB and 55MB promo data.
The notes state that you have called in on the 10-10-2015 and requested for 1GB to be loaded on line *** the system reflect that this has not pulled through on the system the account will be credited for this charge.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service
As per the technical support team you have received the data. The system reflect on the 14th of September at 1:19 you have received 100MB and promo data 55MB
Then on the 14th of October at 2:26 you have received the 100MB and 55MB promo data.
The notes state that you have called in on the 10-10-2015 and requested for 1GB to be loaded on line *** the system reflect that this has not pulled through on the system the account will be credited for this charge.
Kind Regards,
Alice van der Merwe
***
Best regards,