No after sales service from MTN, no customer service whatsoever

<p>29 March 2016 I bought a prepaid phone from the mtn online store, the phone arrived and had a out of the box failure. I took it into the mtn store at tygervalley and requested they rather refund me the money. I was helped by a Mark Steyn who have after many request from me just told me to phone the store, this after he could'nt get hold of them himself. After numerous phone calls and emails i went to cape gate's mtn to see if they could help. They emailed Mark again and his manageress and asked them to sort this out. Then weeks went by and I posted in on mtn's facebook page, they quickly responded and asked that I rather private message them all the details. That was June 18, they eventually just wrote back saying they referred it back to the shop. I absolutely don't have words for this horrible service, for such a big company you should really be ashamed that you can't even refund me my money.</p>