No adequate response to provisiong complaint

I complained after exhausting all other avenues that MTN had not provisioned a service for which they are charging. After more than a week I got this response: <br> Our records show that the number was provisioned for 500MB data bundle and 200sms bundle on the 1st of June and that the invoice for the 13th of June included the once of upgrade fee and Insurance for the handset however there are no excess charges for either sms' nor Internet usage.<br> Please dial *141*1# to check balances.<br> Regards,<br> Nomonde.<br> REQ:*** <br> <br> In other words, you don't have a problem because our systems say you don't. I posted an immediate response to say that I don't care WHAT the MTN systems say, I am not getting the service. No response from MTN. So I'm 3 months into a contract, paid by debit order, for which I am not getting a service. And I am buying data and SMS bundles because I am getting nothing from the contract. <br> <br> In the mean time this phone has received span (Direct Axis and others), This is a new contract. No one else knows the number, so thanks MTN for selling my data.<br> <br> Come on MTN! Provide a proper service!<br>