No add on service. Stuck till contract upgrade.

I have been a contract customer of MTN for more than 20 years. I spend about R1000 per month with you. I called a few times trying to get an answer on adding an esim lte watch to add to my phone contract. When I renewed my contract in August 2019, MTN did nit have esim functionality unlike Vodacom. My last call to a Cynthia Tshabalala I asked her to tell Sharika ****enson (supervisor) to call me. Five days later and still no call back from MTN. Poor customer service. I have never had a problem with MTN but maybe it’s time to consider another network. I can’t believe the lack of client service.

So basically all MTN clients that have contracts prior to them launching their esim are stuck. Maybe MTN doesn’t have faith in it’s esim functionality. They could use this opportunity to get more revenue by charging a monthly service fee for esim plus the cost of the watch. But MTN turns you away, doesn’t want your money and can’t add a watch as an additional item to an existing contract. Maybe MTN needs a new IT and marketing manager?