VD
Vishal D
1 reviews | Active since Mar 2015
13 May 2019, 07:42
No action to fix issues by MTN
I've been an MTN contract customer for 20 years. Over a month ago I experienced problems with not being able to receive incoming calls - it says my number is incorrect (clearly not the case as my number works for everything else). I called MTN customer center and logged a call - NOTHING was done. I went into an MTN store and asked them to assist - the could not resolve it and escalated the issue with reference 1- ********** 0552. I am waiting for another week now and it's still not fixed. MTN what is going on?!?
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Replies (2)
MTN South Africa's replyOfficial
13 May 2019, 11:16Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
The contact number you provided for us to call toy on is the same number you seems to be having an issue with. Kindly provide us with an alternative number to call you on.
Regarding reference number ***, We have refreshed your voice mail as we were unable to find any barrings on the network. Do restart your device and try again. We would also advise that you try putting the sim card into another handset to check if you can receive calls. Also check on the handset manual for any settings that might prevent your handset from receiving calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
The contact number you provided for us to call toy on is the same number you seems to be having an issue with. Kindly provide us with an alternative number to call you on.
Regarding reference number ***, We have refreshed your voice mail as we were unable to find any barrings on the network. Do restart your device and try again. We would also advise that you try putting the sim card into another handset to check if you can receive calls. Also check on the handset manual for any settings that might prevent your handset from receiving calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply13 May 2019, 11:16
Official
Good day
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
The contact number you provided for us to call toy on is the same number you seems to be having an issue with. Kindly provide us with an alternative number to call you on.
Regarding reference number ***, We have refreshed your voice mail as we were unable to find any barrings on the network. Do restart your device and try again. We would also advise that you try putting the sim card into another handset to check if you can receive calls. Also check on the handset manual for any settings that might prevent your handset from receiving calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred.
The contact number you provided for us to call toy on is the same number you seems to be having an issue with. Kindly provide us with an alternative number to call you on.
Regarding reference number ***, We have refreshed your voice mail as we were unable to find any barrings on the network. Do restart your device and try again. We would also advise that you try putting the sim card into another handset to check if you can receive calls. Also check on the handset manual for any settings that might prevent your handset from receiving calls.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
VD
Vishal D's updateReviewer Update
13 May 2019, 20:33Hi. Thanks for the reply.
The number you are trying to call me on has the problem that I am asking you to fix, this is why you cannot get through.
1. I do not have an alternative number hence I desperately need you to fix this issue.
2. I have tried the sim card in 3 different phones. I tried this at home and it was done at an MTN outlet in Mall of Africa. They then escalated the matter to head office with that reference number 1- ********** 0552.
3. All settings have been checked by your call center consultants as well as in the MTN store. I have been to multiple stores and it cannot be resolved.
Please resolve this
VD
Vishal D's update13 May 2019, 20:33
Reviewer Update
Hi. Thanks for the reply.
The number you are trying to call me on has the problem that I am asking you to fix, this is why you cannot get through.
1. I do not have an alternative number hence I desperately need you to fix this issue.
2. I have tried the sim card in 3 different phones. I tried this at home and it was done at an MTN outlet in Mall of Africa. They then escalated the matter to head office with that reference number 1- ********** 0552.
3. All settings have been checked by your call center consultants as well as in the MTN store. I have been to multiple stores and it cannot be resolved.
Please resolve this