1 reviews | Active since Apr 2015
No action taken on R5400.00 internet account
I have sent an e-mail to mtn on 08 February 2015, before which I struggled to suspend my account for the month of December, where my account increased within a few hours from R4600.00 to R5400.00. Due to MTN's lack of action we had to pay the total of R5400.00 before they take action into looking in to the ********** actions on my account. So what now MTN. Still no word. and I am out of pocket R5400.00 where my account has never exceeded R500.00 over more then two years I have a been a loyal customer with 3 contracts with, Never even hesitated or have been late with any sort of payment. But when you have been financially wronged nothing gets done.<br> <br> Here with my e-mail reference Mr B . M . Harmse<br> Ref MtnSa***<br> Sunday 02-0-2015 <br> Please Mtn I do not want to take my business elsewhere but I will if I have to. .BM (Ben) Harmse [Email Removed]
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage and charges is what has been retrieve from the sim card which we presume to be in your possession. We have emailed you a copy of the itemised billing and a request has been sent to our billing team to provide you with the URL report.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the usage and charges is what has been retrieve from the sim card which we presume to be in your possession. We have emailed you a copy of the itemised billing and a request has been sent to our billing team to provide you with the URL report.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***