No action taken despite response.

I refer to my complaint lodged on the 05th October 2015, of which until today no action taken regarding the matter. The message below was received from MTN over two weeks ago and to date no further action taken. Indeed MTN is not concerned about us as customers.<br> <br> SUPPLIER'S RESPONSE Mtn Time and Date 08:38:57 | Tue 6 Oct 15 <br> Hello Posh-P,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused. <br> <br> Kindly be advised that the matter has been escalated to the Legal management team for urgent attention. They will investigate and revert to you with feedback.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards,<br> Ayanda<br> REQ:*** <br>