GG
Gerhard G
1 reviews | Active since Oct 2015
10 Nov 2015, 09:12
No action taken by MTN to resolve my account query
Despite an answer from Mtn to resolve my account query nothing has happened.? Instead the matter of my account has become worse . I have not used my cellurar data in October 2015 and yet my unpaid balance for October 2015 is R4792.87? I physically went into the Mtn office at Festival Mall on the 12 October 2015 to migrate my account to a pay as you go facility. My reference REQ *** refers. No luck and the issue was ignored and not actioned. I retured to the same office and repeated my request REQ ***. This is a time consuming exercise with Mtn staff not listening and not taking the action as promised.
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MTN South Africa's replyOfficial
10 Nov 2015, 19:25Hello Gerchris,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The amount owed is for the invoices dated 2015-10-01 and 2015-11-01. The invoice dated 2015-10-01 was a retuned debit order, the usage for that invoice is from 2015-09-01 to 2015-09-30, we have requested for your usage for that period to be validated, reference number: ***.
The migration request has to come via a company letterhead together with a certified I.D copy of the director/signatory of the company.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The amount owed is for the invoices dated 2015-10-01 and 2015-11-01. The invoice dated 2015-10-01 was a retuned debit order, the usage for that invoice is from 2015-09-01 to 2015-09-30, we have requested for your usage for that period to be validated, reference number: ***.
The migration request has to come via a company letterhead together with a certified I.D copy of the director/signatory of the company.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply10 Nov 2015, 19:25
Official
Hello Gerchris,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The amount owed is for the invoices dated 2015-10-01 and 2015-11-01. The invoice dated 2015-10-01 was a retuned debit order, the usage for that invoice is from 2015-09-01 to 2015-09-30, we have requested for your usage for that period to be validated, reference number: ***.
The migration request has to come via a company letterhead together with a certified I.D copy of the director/signatory of the company.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The amount owed is for the invoices dated 2015-10-01 and 2015-11-01. The invoice dated 2015-10-01 was a retuned debit order, the usage for that invoice is from 2015-09-01 to 2015-09-30, we have requested for your usage for that period to be validated, reference number: ***.
The migration request has to come via a company letterhead together with a certified I.D copy of the director/signatory of the company.
We sincerely hope that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***