1 reviews | Active since Nov 2011
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Dear Hello Peter,<br> I have been in contact with MTN since the 20 August till the 5th September regarding the Airtime, sms ,Data bundles as agreed on the contract but till to date i have not received any feedback from MTN.<br> My son is out of the mentioned items till to date. I have to buy data, airtime as MTN did not provide as agreed <br> 1. I called and got a reference number and told I'll get feedback within 24 hrs.<br> 2. I went to Wonderpark stores filled a form and till no feed back<br> 3. I called ***<br> 4. Call ***<br> The entire attempts were fruitless.<br> I have decided to cut ties with MTN and move to other service providers who would gladly accept me as their client.<br> I want to return their phones and we tear off the contract i move on with my life and they do the same.<br> The funny part is that my bank account is billed every month without a mistake, but the fruits im not enjoying.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the 300MB bundle was provisioned on 2015-08-31 and thereafter it will be provisioned on 21st of each month together with the 100 minutes and 200SMS bundle. Your account will be adjusted accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that the 300MB bundle was provisioned on 2015-08-31 and thereafter it will be provisioned on 21st of each month together with the 100 minutes and 200SMS bundle. Your account will be adjusted accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
