No action on ***** Report

<p>I logged a ***** Report on MTN's website in early September. I received no response from MTN.</p> <p>I then phoned MTN on the 7th September and spoke to Thandeka Mdlovu who appeared very helpful, but after I emailed her (on 8 September) attaching the affidavit and ID copies that she requested, I never heard from her again and it later transpired that she had not logged the call or the documents that I subsequently sent.</p> <p>I emailed Thandeka again on the 19 September but received no response.</p> <p>On the 29 September I phoned MTN again, this time speaking to Nomvula Dhlamini. She requested that I resend the affidavit, ID copies and signature copies, which I did later that day. Nomvula responded on email, saying: "I shall action it right now and send you the ref number". However that was the last corespondence I received.</p> <p>Subsequently I have sent 6 emails to Nomvula asking her to confirm that the matter has been escalated to the ***** department and to send me the ref number, but I have had no response.</p> <p>MTN meanwhile has continued to deduct R619 at the end of each month from my account, despite the fact that I have notified MTN in early September that the account is **********.</p>