AR
Andy R
1 reviews | Active since Mar 2015
17 Mar 2015, 10:45
No action in 8 months
My phone number is still being charged for the acquisition of a new phone despite that the contract is 3 years old. The charging should stop after two years. The store is arrogant, useless and hopeless in dealing with the matter, despite verbal, electronic and written communication.
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Replies (1)
MTN South Africa's replyOfficial
26 Mar 2015, 11:03Hello Roediger A,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the promo fee on your invoices.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the promo fee on your invoices.
Best regards
Mantoa
REQ:***
MTN South Africa's reply26 Mar 2015, 11:03
Official
Hello Roediger A,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the promo fee on your invoices.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records a credit was passed for the promo fee on your invoices.
Best regards
Mantoa
REQ:***