TM
Thokozani M
1 reviews | Active since Apr 2014
23 Jun 2015, 12:47
no action
Mtn is ignoring my complaint they are only giving me reference numbers with no action. They pretend as if they understand my frustration but they dont because complaint dating back to 2013 still not resolved. References given in the past ***, *** surely there is more coming
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MTN South Africa's replyOfficial
03 Jul 2015, 13:44Hello ttmbele,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query has been escalated to Senior management for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query has been escalated to Senior management for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
Best regards,
MTN South Africa's reply03 Jul 2015, 13:44
Official
Hello ttmbele,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query has been escalated to Senior management for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that your query has been escalated to Senior management for further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
Best regards,