No Action!
<p>I upgraded via the mtn telephonic service. They offered me 500mb, 50minutes talk time and 100sms per month. I am currently only receiving 300mb every month and not the 500mb as promised. I called in more the 3 times and no joy. I have been on this contract since August 2016.</p>
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MTN South Africa's replyOfficial
13 Dec 2016, 13:06Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply13 Dec 2016, 13:06
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,