I have had a problem with my bill for some years now, due to travelling. I have had not joy getting the reports and proof from MTN that it was in fact me that run up this data bill. I have paid my bill every month as I have three other accounts on my name.These account were all blocked and I could not use any of them. I still pay this bill and I have made requests to have these accounts closed as it is costing me R459.00 a month for something I cannot use. But I am still been billed for this. <br> When I contact MTN they tell me there is nothing that they can do because its been handed over. I must phone the Legal dept. I cannot get them on the phone only customer service. Legal department have made no attempt to contact me, even after sending them a number of mails with my new phone numbers on.<br> As far as I am concerned they are not allowed to hand me over as I am still paying the bill.<br> I have now paid the bulk and which for them to pass a credit. which I sent them and they are still invoicing for the other accounts.<br> Next step for me to take is National consumer council or the front page of the newspaper. I would be happy to pay for that after the treatment I have had from MTN.
Best regards,
Best regards,
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