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Richard M

1 reviews | Active since Apr 2011

14 Jan 2018, 17:37

NO ACCOUNTS RECEIVED, NO SERVICE, NO INTEREST

My account number is N ********** . Since porting to MTN I have always - on or about the 6th of every month - received from them an email containing a link which directs me to a website from which I (after entering an OTP) am able to download the current (and 2x previous) month's statement of account & invoices. I last received such an email on 6 November 2017. NO email on 6 December 2017. NO email on 6 January 2018.

I called the 808 helpline about this matter 3 or 4 times, to no avail. On two of those occasions the call-centre agent merely re-sent (!!) me further copies of the (November) statement of account & invoices which I had (already) downloaded on 6 November 2017....

I have since directed at least 6 email requests to ********** NONE of those requests have resulted in problem resolution.. This notwithstanding a 10 January reply email from Chanel Koopman (reference ********** 8), which (falsely!) assured me that "the requested statements has (sic) been sent to the email address **********

As the address quoted by Chanel (who did in fact NOT send those documents to it!) is however correct, I - on Friday 11 January - travelled to the MTN Service Centre (Garden Route Mall, George). There I patiently queued for around 20 minutes, hoping to obtain hard copies of my December and January Statements of account and Invoices. This trip however proved to be a further, frustrating waste of valuable time, as the service clerk simply told me "We are not allowed to print Statements and Invoices for clients." The clerk did however register incident number 1- ********** 2319 at 11:25 that morning. At 13:29 that 'Your query has been resolved with reference number 1- ********** 2319" Lol! Another lie.'..

As I still have no December and January statements of accounts and invoices, I have now written a letter of complaint to SARS, complaining about the fact that MTN (a registered VAT vendor) has contravened VAT legislation in consistently having failed \ refused to provide me with duplicate tax invoices upon request.

0
Replies (3)
RM
Richard M's update15 Jan 2018, 20:16
Reviewer Update
Hello Mike Ramaboka It's now 20:15, three + hours after close of business.. Still no statements and invoices... :( How long are we going to go on meeting like this? Why can't somebody intelligent, competent and capable of taking ownership of this matter call me? Is that really too much to ask?
RM
Richard M's update16 Jan 2018, 05:42
Reviewer Update
Lol! Why to THAT email address? Why not to MY email address? Why send "invoices dated "2017-11-13 and 2017-12-13" when the invoices I have requested will be dated "2017-12-01 and 2018-01-01" (as MY account invoices are ALWAYS dated on the 01 and not the 13 of the month?) What are you people smoking And - as I've already asked - WHY can't somebody intelligent, competent and capable of taking ownership of this matter call me? Is that really too much to ask?
RM
Richard M's update16 Jan 2018, 05:42
Reviewer Update
Lol! Why to THAT email address? Why not to MY email address? Why send "invoices dated "2017-11-13 and 2017-12-13" when the invoices I have requested will be dated "2017-12-01 and 2018-01-01" (as MY account invoices are ALWAYS dated on the 01 and not the 13 of the month?) What are you people smoking And - as I've already asked - WHY can't somebody intelligent, competent and capable of taking ownership of this matter call me? Is that really too much to ask?