No Accountability No Delivery

I have never been more disappointed in a service provider.

I’ve been a loyal MTN customer for over a decade, but the way I’ve been treated recently is completely unacceptable. In December 2024, I upgraded my contract at the MTN branch at The Glen and selected the Huawei Pura 70, which came with a promotional smar****ch and earphones.

We’re now at the end of April 2025, and I still haven’t received the package. I’ve followed up countless times — in-store, over the phone — and all I’ve gotten is silence, excuses, and absolutely no accountability.

I’ve kept up with every single payment like clockwork, but MTN hasn’t fulfilled their end of the deal. How is it fair that I’m paying in full, but receiving half the service?

This experience has been nothing short of frustrating and infuriating. I expected better, especially after being a customer for so long. MTN, do better. This is not how you treat people.