1 reviews | Active since Nov 2012
No Account received but debit order overcharged
I have not received an account from MTN since October 2015. I have a lot of talk time/data/sms's left on the phone but yet for 2 months I have been over charged. I need to see my accounts to see why I have been over charged on my debit order and have been into a few stores where they can't help me. I have phoned the call centres at least twice a month and their business centre. I receive sms's to tell me my information has been updated but when I phone in it hasn't been updated. My email address suddenly lost the end part of the address. I need something urgently to be done about this or I am going to stop my debit order and cancel my contract as they are not keeping their side of the contract. What am I supposed to do now?
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a request has been sent to the billing department to send you the invoices from October 2015 till to date ref no: REQ:***. Please be advised that the email address has been updated correctly as we see that 1 alphabet was missing as opposed with the 1 on your post.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a request has been sent to the billing department to send you the invoices from October 2015 till to date ref no: REQ:***. Please be advised that the email address has been updated correctly as we see that 1 alphabet was missing as opposed with the 1 on your post.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***