KW
Kenny W
1 reviews | Active since Oct 2009
10 Oct 2022, 13:59
NO ACCESS TO MTN ASSISTANCE
Ok, so AGAIN I have to use Hello Peter to complain about bad service. I need urgent assistance, but can't get through to MTN. I just received an order through the post which does not meet the expectations and promises made by their sales people. In order to sort it out (probably reverse the order) I have several means of access that take me everywhere but to customer care. Their turn around time is apparently up to 5 working days and if I can't get satisfaction I must wait 14 working days to get help. They will be canceling my Fiber and I am supposed to use the new method they have provided. By the time they help with this I will have NO internet, and I work from home (plus the wife and daughter) @%^#$
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Replies (1)KW
Kenny W's updateReviewer Update
12 Oct 2022, 07:11At last, I can write something positive on Hello Peter. Customer Services sent me to an MTN store, which was incorrect. But, it did give me the opportunity to meet Johannes (surname I will exclude). He went above and beyond what was asked and gave me the most friendly, professional, and patient assistance I have received an a very loooong time. He explained how it all works (including all missing info from instructions), then set it up. I came home plugged it in and had to wait about an hour before I eventually gained access to the web. Unfortunately the sales lady from the Direct Sales company (Mondo), was dishonest and I found that nothing she said was true. Promising speeds of up to 300 Megabytes (not Megabits) turned out to be less than 10 Megabits. My fibre (100 Megabits) with each test I did is 4 times faster. Kudos to MTN Kolonnade for employing such an amazing sales man. Even though I will reverse the order, it doesn't change the fact that he stands out in providing top class service. I will re-write this review on its own so that it can be linked to a positive review. Well done!!
KW
Kenny W's update12 Oct 2022, 07:11
Reviewer Update
At last, I can write something positive on Hello Peter. Customer Services sent me to an MTN store, which was incorrect. But, it did give me the opportunity to meet Johannes (surname I will exclude). He went above and beyond what was asked and gave me the most friendly, professional, and patient assistance I have received an a very loooong time. He explained how it all works (including all missing info from instructions), then set it up. I came home plugged it in and had to wait about an hour before I eventually gained access to the web. Unfortunately the sales lady from the Direct Sales company (Mondo), was dishonest and I found that nothing she said was true. Promising speeds of up to 300 Megabytes (not Megabits) turned out to be less than 10 Megabits. My fibre (100 Megabits) with each test I did is 4 times faster. Kudos to MTN Kolonnade for employing such an amazing sales man. Even though I will reverse the order, it doesn't change the fact that he stands out in providing top class service. I will re-write this review on its own so that it can be linked to a positive review. Well done!!