VB
Vivek B

1 reviews | Active since May 2012

17 Jun 2015, 09:49

NO ACCESS TO LEGAL DEPARTMENT OR CALL CENTRE

I have been calling the customer care line for weeks and cannot get hold of anyone at MTN<br> <br> My contract was handed over to legal. This was due to debit order cancelled from MTN on non-payment.<br> Correspondence with agent was done once regarding my overdue account, and no further communication was made to me thereafter.<br> <br> I would like to update my contract status so I can I continue using the service.<br> <br> Please advise soonest.<br> <br> I do understand there is strike currently occurring, but I need to have this account payment resolved and updated as soon as possible.<br> <br> Thank you<br> Regards<br> Vivek Budhram<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Jun 2015, 13:40
Official
Hello Vivek83,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Please note that there is an outstanding amount of R 3,936.21 on the account, you can make payment to the following account:

ABSA: ***
BRN Code: 632005
Reference number: A***

Thank you
Wenzile Masina
REQ:***