JS
Johan S
1 reviews | Active since Jan 2014
30 Oct 2015, 16:37
No access to account data
During Sep 2014 the MTN Customer Services did not respond or resolve the problems with their MTN Active site. Luckily, I could report that Portia Mukaswe (High Value & VIP Call Centre Agent at the Centurion MTN center| Email: [Email Removed] managed to restore my night time balance after a few days.<br> <br> This year since Sep 2015 again I can't get access to my modem data, despite several attempts via the MTN web sites that keep referring me to a non-responsive MTN Customer Services with no resolution. Unluckily Portia's email is not answered either....<br> <br> Where and how can I get MTN to resolve my modem contract issues?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 Nov 2015, 13:47Hello Bart2Peter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Technical support team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Technical support team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply03 Nov 2015, 13:47
Official
Hello Bart2Peter,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Technical support team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Technical support team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,