No ability to Assist

I require 2 invoices that I am unable to obtain on-line. I contacted the Customer Care Line 3 times. On the last occasion, I spoke to Charlotte. She was unable to get anyone to call back so that the invoices I require can be e-mailed to me. I was transferred to the accounts department with an automated option requesting a pin number. I do not have this number with me. Despite me telling Charlotte this and that I had ready been through this process, she still transferred me. I requested that she take down my number and get someone to call me back but this has still not been done. <br> All I require is 2 invoices to be e-mailed to me. <br> Get someone to call me!!!!